Enterprise Elasticsearch Support
Get 24/7 expert support for your mission-critical Elasticsearch clusters. We support self-managed deployments and Elastic Cloud with guaranteed SLAs, direct expert access, and proactive optimization.
The understanding of Elasticsearch and insight BigData Boutique were able to provide was absolutely UNBELIEVABLE.
Pavel Klushkin
We tried several different support services, which weren’t very useful to us. With BigData Boutique we had the best experience.
Avi Arfin
Search EM at
You can tell just by talking to BigData Boutique, how deep their knowledge in search technology is.
Gio Bagtas
Director at
BigData Boutique helped our search team with some of the intricacies of Elasticsearch and how we could integrate it with our solutions.
Andy Metcalfe
Project Lead at
BigData Boutique preserved the basic schema and underlying architecture, yet took fundamental design decisions that significantly improved the existing platform.
Rafi Bryl
Director at
Thanks to BigData Boutique we now constantly explore the potential for further use of Elasticsearch.
Uri Harel
VP Infrastructure at
BigData Boutique created the best solution possible, and automated the entire process using DevOps principles.
Denis Borisevich
Lead DBA at
Ever since BigData Boutique helped our Elasticsearch migration, we have had 99.999% (five 9s) uptime, a much better monitoring and alerting system and observability of our infrastructure and systems.
Deborah Anav
Technical PM at
Had the pleasure to work with BigData Boutique. A mature experienced team with all it is related to databases, cloud and specifically to Elasticsearch.
Sharon Weintraub
Data Services Team Lead
BigData Boutique helped us take our Elasticsearch capabilities to it's top. Together we have optimized our infrastructure, fine-tuned many of our queries and pipelines to get a faster and more efficient service.
Ady Levy
VP R&D at
Trusted By
15+yrs
Elasticsearch Experience
24/7
Global Coverage
1hr
SLA Available
What Our Elasticsearch Support Covers
Comprehensive support for every aspect of your Elasticsearch infrastructure.
-
Cluster Monitoring
Proactive health checks, alerting, and performance baselines -
Query Optimization
Analysis and tuning of slow queries for faster response times -
Index Design
Mapping optimization, shard strategy, and lifecycle management -
Security Hardening
Authentication, authorization, encryption, and audit logging -
Version Upgrades
Safe upgrades with rollback planning and compatibility testing -
Full Elastic Stack
Support for Kibana, Logstash, Beats, APM, and SIEM
Environments We Support
Self-Managed
On-premises or cloud VMs. Full control with expert guidance for configuration, scaling, and maintenance.
Elastic Cloud
Optimize your Elastic Cloud deployments. We help with configuration, cost optimization, and performance tuning.
Hybrid
Mixed environments with multiple clusters. We support complex architectures spanning cloud and on-premises.
Led by Elasticsearch Experts
Our team is led by Itamar Syn-Hershko, a globally recognized authority on the Elastic Stack and Apache Lucene with over 15 years of experience.
Itamar has helped hundreds of organizations build and optimize their Elasticsearch infrastructure, from startups to Fortune 100 companies. His deep understanding of search internals and performance optimization is embedded in everything we do.
When you work with BigData Boutique, you get direct access to engineers who have seen and solved the hardest Elasticsearch problems. No ticket queues, no junior staff learning on your dime.
24/7 Emergency Response
When your cluster is down, every minute counts. Our globally distributed team ensures expert help is always available, regardless of time zone.
Performance Optimization
We don't just fix problems, we prevent them. Continuous monitoring and proactive tuning keep your clusters running at peak efficiency.
Direct Expert Access
Connect via Slack, Teams, or email with senior engineers who know your environment. No ticket queues, no escalation delays.
We Help You
Increase
Cluster Stability
Query Speed
Search Relevance
Team Confidence
Reduce
Downtime
Firefighting
Infrastructure Cost
Risk
Frequently Asked Questions
We support all actively maintained Elasticsearch versions, from 7.x through the latest 8.x releases. We can also help with legacy versions when needed for migration planning.
Yes! We support both self-managed clusters and Elastic Cloud. For Elastic Cloud, we help with deployment configuration, performance optimization, cost management, and troubleshooting within the platform's capabilities.
Our premium SLA offers 1-hour response time for critical issues, with 24/7 coverage from our globally distributed team. We also offer 4-hour and next-business-day options for different support tiers.
Absolutely. Our support covers Elasticsearch, Kibana, Logstash, Beats, APM, and SIEM. We help with the entire stack, including integrations between components.
Performance optimization is one of our core strengths. We analyze slow queries, review cluster configuration, optimize mappings and shards, and implement monitoring to ensure your cluster runs efficiently.
We provide hands-on, personalized support from practitioners who've deployed and optimized thousands of clusters. While Elastic support follows standard procedures, we bring deep practical experience and faster, more direct communication.
Yes. We plan and support upgrades from assessment through execution, including compatibility testing, rollback planning, and post-upgrade validation. We've helped organizations upgrade clusters of all sizes safely.
Contact us to discuss your environment and needs. We'll assess your current setup, recommend an appropriate support tier, and typically have you onboarded within days.
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