Elasticsearch Support
15+ years of Elastic Stack expertise. We support self-managed clusters and Elastic Cloud deployments with guaranteed response times and proactive monitoring.
24/7 Enterprise Support for Mission-Critical Data Infrastructure
World-class support for Elasticsearch, OpenSearch, and ClickHouse clusters. Direct access to experts, guaranteed SLAs, and proactive optimization for both self-managed and managed cloud environments.
Trusted By
Choose Your Technology
Get dedicated enterprise support from the experts who know your stack inside and out.
OpenSearch Support
Led by OpenSearch Ambassador Itamar Syn-Hershko. We support Amazon OpenSearch Service and self-managed deployments with expert guidance and 24/7 availability.
ClickHouse Support
Real-time analytics expertise. We support ClickHouse Cloud and self-managed clusters with schema optimization, query tuning, and 24/7 emergency response.
15+yrs
of Deep Expertise
24/7
Global Coverage
1hr
SLA Available
Why Our Enterprise Support Is Different
We don't just respond to tickets. We become an extension of your team.
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World-Class Experts
15+ years experience with Elasticsearch and related technologies. Our team includes recognized community leaders and contributors.
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24/7 Global Coverage
Globally distributed team provides true around-the-clock coverage. No waiting for business hours when production issues arise.
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Any Environment
We support both self-managed clusters and managed cloud services. Elastic Cloud, Amazon OpenSearch Service, ClickHouse Cloud and more.
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Proactive Optimization
We don't just fight fires. Continuous monitoring and optimization to prevent issues before they impact your business.
What Enterprise Support Includes
Emergency Response
When production issues hit, our experts are ready. Guaranteed response times with direct access via Slack, Teams, or email.
Performance Troubleshooting
Slow queries? Memory pressure? We diagnose and resolve performance bottlenecks to keep your systems running optimally.
Configuration Review
Expert analysis of your cluster configuration, mappings, and settings to ensure optimal performance and stability.
Upgrade Assistance
Plan and execute version upgrades with confidence. We handle compatibility checks, testing strategies, and rollback planning.
Query Optimization
Deep analysis of slow queries and indexing patterns. We optimize for speed, relevance, and resource efficiency.
Capacity Planning
Right-size your infrastructure for current and future needs. Avoid over-provisioning while maintaining headroom for growth.
Led by Industry Leaders
Our team is led by Itamar Syn-Hershko, a globally recognized authority on search technologies and an official OpenSearch Ambassador.
With over 15 years of experience in Elasticsearch and the Elastic Stack, Itamar has helped hundreds of organizations optimize their search infrastructure. As an OpenSearch Ambassador, he brings insider knowledge and direct connections to the project maintainers.
Every support engineer on our team is rigorously trained and mentored to deliver the same level of expertise you'd expect from the original product teams.
Direct Expert Access
No ticket queues or junior staff. Connect directly with senior engineers via Slack, Teams, or email who can solve your problems immediately.
Flexible SLAs
Choose the response time that fits your business. From 1-hour critical response to next-business-day advisory support.
Proactive Monitoring
We don't wait for you to call. Our tools continuously monitor your clusters and alert us to issues before they become problems.
Frequently Asked Questions
Enterprise support includes 24/7 emergency response, performance troubleshooting, configuration review, upgrade assistance, query optimization, and capacity planning. You get direct access to senior engineers via Slack, Teams, or email with guaranteed response times.
Yes! We support both self-managed clusters and managed cloud services. This includes Elastic Cloud, Amazon OpenSearch Service, ClickHouse Cloud, and other managed offerings. Our expertise helps you optimize within the constraints and capabilities of each platform.
We provide hands-on, personalized support from experienced practitioners who've seen thousands of deployments. While vendor support follows standard procedures, we bring deep practical knowledge, faster response times, and proactive optimization that goes beyond break-fix support.
We offer flexible SLAs tailored to your needs. Critical issues can have 1-hour response times, while standard issues typically have 4-hour or next-business-day response. All SLAs are backed by our globally distributed team for true 24/7 coverage.
You choose the channel that works best for you. Most clients prefer a dedicated Slack or Microsoft Teams channel for instant access. We also support email, phone, and video calls. You'll have direct access to the engineers working on your systems.
Absolutely. Whether you're migrating between environments, upgrading versions, or moving to/from managed services, our team provides planning, execution support, and risk mitigation throughout the process.
Yes. We use our proprietary Pulse platform to continuously monitor your clusters, identify potential issues, and provide recommendations. This proactive approach helps prevent problems before they impact your business.
Contact us to discuss your environment and support needs. We'll assess your current setup, recommend an appropriate support tier, and have you onboarded typically within days. No long procurement cycles required.
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