Enterprise OpenSearch Support
Expert 24/7 support for OpenSearch and Amazon OpenSearch Service, led by OpenSearch Ambassador Itamar Syn-Hershko. We support both self-managed deployments and AWS managed service with guaranteed SLAs.
Led by Official
OpenSearch Ambassador
Itamar Syn-Hershko
Direct connection to the OpenSearch project. Deep expertise in both
Amazon OpenSearch Service and self-managed deployments.
Trusted By
15+yrs
Elasticsearch Heritage
24/7
Global Coverage
1hr
SLA Available
What Our OpenSearch Support Covers
Comprehensive support for every aspect of your OpenSearch infrastructure.
-
Cluster Monitoring
Proactive health checks, alerting, and performance baselines -
Migrations from Elasticsearch
Safe migration planning and execution from ES to OpenSearch -
Query Optimization
Analysis and tuning of slow queries for faster response times -
OpenSearch Dashboards
Visualization, dashboard design, and observability setup -
Version Upgrades
Safe upgrades with rollback planning and compatibility testing -
Cost Optimization
Right-sizing and efficiency improvements for managed and self-hosted
Environments We Support
Amazon OpenSearch Service
Expert support for AWS's managed OpenSearch offering. We help with domain configuration, performance tuning, cost optimization, and troubleshooting within AWS's managed environment.
Self-Managed OpenSearch
Full control with expert guidance. We support on-premises and cloud VM deployments with complete configuration control, scaling guidance, and hands-on maintenance support.
Why Choose Us for OpenSearch Support
Itamar Syn-Hershko, our founder, is an official OpenSearch Ambassador with direct connections to the project maintainers and deep involvement in the community.
With 15+ years of experience in Elasticsearch (OpenSearch's heritage), our team brings unmatched expertise to your OpenSearch deployments. We've contributed to the OpenSearch project and maintain open-source plugins that extend its capabilities.
Whether you're running Amazon OpenSearch Service or self-managed clusters, we understand the nuances of each deployment model and can help you get the most out of your investment.
OpenSearch Project Contributors
We don't just use OpenSearch, we contribute to it. Our involvement in the project gives us early insight into new features and deep understanding of internals.
AWS Integration Expertise
Deep experience with Amazon OpenSearch Service, including VPC configuration, IAM policies, fine-grained access control, and integration with other AWS services.
Migration Specialists
Moving from Elasticsearch to OpenSearch? We've helped dozens of organizations migrate safely with minimal downtime and complete data integrity.
We Help You
Increase
Cluster Stability
Query Performance
Search Relevance
Team Confidence
Reduce
Downtime
AWS Costs
Migration Risk
Support Tickets
Frequently Asked Questions
AWS Premium Support provides infrastructure-level support but limited OpenSearch expertise. We provide deep OpenSearch knowledge from practitioners who've deployed thousands of clusters. We help with performance tuning, query optimization, and architectural decisions that AWS support typically can't address.
Yes! We specialize in Amazon OpenSearch Service support. We help with domain configuration, performance optimization, cost management, security setup, and troubleshooting within AWS's managed environment.
Absolutely. Migration is one of our core competencies. We plan and execute migrations from Elasticsearch to OpenSearch with minimal downtime, including compatibility testing, data validation, and client application updates.
Our founder Itamar Syn-Hershko is an official OpenSearch Ambassador with 15+ years of Elasticsearch experience. We contribute to the OpenSearch project and maintain open-source plugins. This deep involvement gives us expertise that goes beyond typical support providers.
Our premium SLA offers 1-hour response time for critical issues, with true 24/7 coverage from our globally distributed team. We also offer 4-hour and next-business-day options for different support tiers.
Yes, we support the complete OpenSearch stack including OpenSearch Dashboards. We help with visualization design, dashboard optimization, alerting setup, and integration with your existing tools.
Cost optimization is a key part of our support. We analyze your usage patterns, right-size instances, optimize storage tiers, and implement data lifecycle policies to reduce costs while maintaining performance.
Contact us to discuss your environment and needs. We'll assess your current setup, whether it's Amazon OpenSearch Service or self-managed, and recommend an appropriate support tier. Onboarding typically takes just days.
Ready to Schedule a Meeting?
Ready to discuss your needs? Schedule a meeting with us now and dive into the details.
or Contact Us
Leave your contact details below and our team will be in touch within one business day or less.